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Privacy Policy

Last updated: September 2026

Introduction

This privacy policy explains how ash-hawk collects, uses, and protects personal information provided through our website and services. We are committed to protecting your privacy and handling your data transparently.

Information We Collect

When you use our website or request our services, we may collect the following types of information:

  • Contact details including name and email address
  • Service preferences and inquiry details
  • Technical information such as browser type and IP address
  • Cookie data as described in our Cookies Policy

How We Use Your Information

Information collected is used for the following purposes:

  • Responding to service inquiries and providing consultancy services
  • Communicating about ongoing projects and engagements
  • Improving website functionality and user experience
  • Complying with legal obligations

Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: when you submit forms or accept cookies
  • Contract performance: when providing requested services
  • Legitimate interests: for business operations and service improvement
  • Legal compliance: when required by law

Data Sharing and Disclosure

We do not sell or rent your personal information. Data may be shared only in these circumstances:

  • With service providers who assist in business operations, under strict confidentiality agreements
  • When required by law or regulatory authorities
  • To protect our rights, property, or safety, or that of others

Data Retention

Personal information is retained only as long as necessary for the purposes outlined in this policy, or as required by law. Inquiry data is typically retained for up to two years unless an ongoing service relationship exists.

Your Rights

Under data protection legislation, you have the following rights:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data in certain circumstances
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

To exercise these rights, contact us at [email protected].

Security Measures

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information is primarily processed within the United Kingdom. If data is transferred internationally, we ensure appropriate safeguards are in place as required by data protection law.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically. Material changes will be communicated through our website. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions about this privacy policy or our data practices, contact us at:

Email: [email protected]
Address: 83 Colmore Row, Birmingham, B3 2AP, United Kingdom

ash-hawk

Birmingham sustainable energy consultancy specialising in efficiency improvement and renewable transition for commercial and institutional clients.

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